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Customer Service Representative

Company: Koppert Biological Systems
Location: Oxnard
Posted on: October 10, 2019

Job Description:

Description:Koppert Biological Systems is the worldwide market leader in integrated pest management and disease management. The ongoing attempt to discover and utilize natural principles form the backbone of Kopperts activities. Our strength lies in our ability to turn this knowledge into practical applications which contribute to finding solutions to prevailing problems. Koppert also believes in sharing knowledge and training staff and clients towards achieving sustainable horticulture and agriculture.

Customer Service RepresentativeBased in Oxnard, CA

Are you an enthusiastic, self-motivated individual? Do you enjoy a diverse and dynamic environment, love new challenges and thrive in a casual and flexible environment? Come join us and Partner with Nature!

Customers are among our organization's most valuable assets. Every employee represents the company to our customers and the public. This is a fast-paced environment that requires accuracy, prioritizing, problem solving and collaboration across teams to be successful.

The Customer Service Representative (CSR) interfaces with our customers and various business & functional team members to deliver exceptional service to our customers. Through building successful relationships, the Customer Service Representative will coordinate and align multiple internal resources and capabilities across the company. The CSR manages the entry of orders, from initial contact with our customer or until the product arrives at the correct time, with the correct product and correct paperwork to the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.


Customer Service Representative Responsibilities


  • Manage account execution activities as a dedicated CSR for our key client accounts across the U.S. by working directly with our customers utilizing multiple channels of communication.
  • Manage and process all purchase orders received online, by phone or email to ensure orders are placed and billed appropriately.
  • Monitor all requests to ensure they are accurately processed and maintain records of all customer interactions, transactions and complaints for continuous improvement initiatives.
  • Initiate the corrective action for resolution and take the lead position in resolution for the customer and designate any unresolved issues to the appropriate resource.
  • Support our greater Customer Service, Sales and Management teams with tasks including, but not limited to forecasting, document retrieval, shipment tracking, customer portal interaction and various project support.


    .Requirements:
    Your Knowledge and Experience

    • 2-year or 4-year Business or Science degree or 3 years equivalent working experience in an administrative/customer service function
    • Basic knowledge of macro and micro biologicals within the agricultural segment is preferred
    • Demonstrated commitment to excellence in customer service
    • Ability to read and interpret purchase orders
    • Excellent interpersonal and communication skills
    • Experienced knowledge in Microsoft Office (Excel, PowerPoint, Word)
    • Knowledge of Dynamics AX, Dynamics 365, and experience with any CRM a plus.

      Koppert Biological Systems is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. PI114104042

Keywords: Koppert Biological Systems, Oxnard , Customer Service Representative, Sales , Oxnard, California

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