Auto Sales Representative

Approaches, greets, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.Explains full product performance, application, and benefits to prospects.Describes all optional equipment available for customer purchase.Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.Exhibits high level of commitment to customer satisfaction.Knows and understands the federal, state, and local laws which govern retail automobile sales.Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.Keeps abreast of new products, features, accessories, etc., and their benefits to customers.Ensures that the sales manager has an opportunity to meet each customer.Prepares sold vehicles for customer delivery prior to customer arrival.Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.Follows up on all post-delivery items, tag/title work, "we-owes", financing stipulations, and special requests to be sure that all customer expectations are met.Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.