Customer Service Representative
Company: Amazon
Location: Oxnard
Posted on: March 14, 2023
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Job Description:
We are hiring a Customer Service Representative / Administrative
Assistant to manage customer queries and complaints. You will also
be asked to process orders, modifications, and escalate complaints
across a number of communication channels. To do well in this role
you need to be able to remain calm when customers are frustrated
and have experience working with computers.
Responsibilities
* Maintaining a positive, empathetic and professional attitude
toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer
questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments
and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service
process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer
support.
Requirements
* High school diploma, general education degree or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
Keywords: Amazon, Oxnard , Customer Service Representative, Sales , Oxnard, California
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here to apply!
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