Dispatcher Install Coordinator
Company: Barker and Sons Plumbing
Location: Orange
Posted on: April 25, 2024
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Job Description:
You are a master at keeping ALL the plates spinning at once.
That's why you're such a great dispatcher. But you're looking for a
change. To work for a company that knows how important you are to
the organization. Plumbers are an Essential Service after all. And
there's simply no way they can be successful without a crackerjack
dispatcher staying on top of their schedule, communicating like a
ninja with customers, and getting the right person to the right
job, every time. --- Do you love being the conductor of the
symphony? --- Do you find it cathartic to watch your work all dance
so beautifully on the appointment board? --- Do you love connecting
with customers, giving them hope and confidence in our company and
the services we provide? We're looking for the kind of person that
would be uncomfortable leaving a job incomplete. For the person who
believes in helping others over themselves. For the person who
believes it is their duty to ensure no one should be left behind.
And we think that person might very well be you. It's your
precision to detail, leaving no stone unturned, that makes you so
perfect for this role. Your ability to gracefully handle a constant
stream of communication as the conduit between Plumber and
Prospect. You are the lynchpin, and we honor you. If you are humble
and keen to deliver a world-class experience, we want you to join
our tribe. We do great work because we have great people like YOU.
That means we do Not give our time, energy, or money to
No-Show-Nicks, Lazy-Larrys, or Angry-Als. No need to apply if
you're not a stand-up human being. We're only looking for happy,
hard-working, hands-on, and hungry leaders for our organization.
Yes, leaders. This opportunity Literally Only Exists for those that
we genuinely believe will someday be leaders in our organization.
At Barker and Sons, we are always working really hard to make it
about people. We have all the perks you'd expect, including: ---
Health, Vision, Dental and Life insurance --- 401(k) plan with
company matching --- Paid holidays and paid time off --- Onboarding
and ongoing training and development --- All the tools for the job
...and a whole bunch more. The real question is, are you ready to
step into your genius zone so we can start celebrating you
already?! If your heart is saying yes, come join me at Barker &
Sons. It's your time to take control of your future at a place you
enjoy coming to each day. Brenda Barker Owner Barker & Sons
Plumbing & Rooter Responsibilities: --- Ensure daily revenue and
sold-hour goals are met by prioritizing urgent and profitable calls
effectively. --- Provide technicians with accurate information to
ensure high-quality customer experiences. --- Manage the schedules
and requirements of all technicians in the field efficiently. ---
Document the outcomes of each service call and prepare concise
report summaries for senior management. --- Maintain
professionalism and build customer relationships to encourage
repeat business. --- Address customer inquiries, resolve issues
promptly, and uphold the brand image. --- Engage in training
activities to enhance sales and ensure timely dispatch of incoming
orders. --- Keep customers updated on technician progress
throughout the day. --- Collaborate closely with the lead installer
and installation manager to complete jobs on time and within
budget, contributing to the company's financial objectives. ---
Contact customers to schedule installations. --- Coordinate and
assign jobs to installers and apprentices. --- Establish customer
rapport to ensure the highest levels of satisfaction. --- Ensure
all necessary equipment is ordered and prepared for each job,
following quality checklists. --- Assist in completing paperwork
accurately and in a timely manner. Qualifications: --- Must have a
proven track record in providing exceptional customer service. ---
Proficiency in IT, including strong typing skills and familiarity
with phone systems, is required. --- High level of integrity with
advanced social skills to build solid connections with customers.
--- Excellent verbal and written communication skills are
essential. --- Ability to build trust, handle conflicts
effectively, and hold others accountable. --- Thrives in a
fast-paced, goal-oriented environment with a competitive spirit.
--- Enjoys both individual contribution and teamwork to achieve
success. Compensation: $24 - $28 hourly
--- ---
--- Ensure daily revenue and sold-hour goals are met by
prioritizing urgent and profitable calls effectively. ---
--- Provide technicians with accurate information to ensure
high-quality customer experiences. ---
--- Manage the schedules and requirements of all technicians in the
field efficiently. ---
--- Document the outcomes of each service call and prepare concise
report summaries for senior management. ---
--- Maintain professionalism and build customer relationships to
encourage repeat business. ---
--- Address customer inquiries, resolve issues promptly, and uphold
the brand image. ---
--- Engage in training activities to enhance sales and ensure
timely dispatch of incoming orders. ---
--- Keep customers updated on technician progress throughout the
day. ---
--- Collaborate closely with the lead installer and installation
manager to complete jobs on time and within budget, contributing to
the company's financial objectives. ---
--- Contact customers to schedule installations. ---
--- Coordinate and assign jobs to installers and apprentices.
---
--- Establish customer rapport to ensure the highest levels of
satisfaction. ---
--- Ensure all necessary equipment is ordered and prepared for each
job, following quality checklists. ---
--- Assist in completing paperwork accurately and in a timely
manner.
Keywords: Barker and Sons Plumbing, Oxnard , Dispatcher Install Coordinator, Professions , Orange, California
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