Electrical Support Engineer I
Company: Electriq Power
Location: Oxnard
Posted on: May 25, 2023
Job Description:
ELECTRICAL SUPPORT ENGINEER I -(JD 70)We are seeking an
experienced Technical Customer Service Engineer professional to
join our team. Our customer service function plays a critical role
in supporting our external customers as well bridging the voice of
the customer response with internal functional teams. This role
will work closely with the engineering, sales, account management,
inventory, assembly and marketing teams to enhance our product. The
right candidate will be tech savvy, a visionary and passionate
about renewable, sustainable solutions. This position reports
directly to the Director, Customer Service and is located in
Oxnard, CA.Responsibilities:
- Deliver excellent customer support and assistance to customers
in compliance with policies and procedures.
- Effectively respond to a variety of technical questions
relating to design, installation and aftermarket support of our
products for our West Coast customers (daily work schedule must
have flexibility to respond to calls in the PST time zone).
- Maintain current technical/product information as well as
professional skills by attending internal and industry sponsored
training and education.
- Manage the RMA process.
- Communicate cross-functionally with internal departments
including: sales, marketing, manufacturing, accounting and
logistics departments as needed for the purpose of providing
excellent service to our customers.
- Provide feedback to management regarding customer concerns etc.
to help improve sales and service.
- Provide strong attention to detail, team collaboration,
attendance and punctuality.
- Performs related duties as requiredWork Experience:
- 4+ years electrical field experience
- 2+ years of solar panel installation experienceKnowledge &
Skills:
- Must be customer focused and able/willing to provide superior
service
- Bilingual - Spanish/English preferred
- Strong problem solving skills
- Ability to follow and adhere to defined process
- Ability to effectively multi-task and work in a fast-paced
environment while producing high quality results
- Passionate about technology and renewable energy -
- Excellent written and verbal communication
- Ability to work in cross-functional teams
- Basic office skills with Google SuiteEducation, Licenses &
Certification Requirements:
- Associates Degree -
- Bachelors -degree preferred
- Electrical License -
- Electrical Certifications -Salary$85,000 - $125,000*The pay
range provided is a good faith estimate for this position only and
in the geographical location noted.Our Competitive Benefits Package
includes:
Comprehensive medical, dental, and
vision insurance coverage -Choice of 2 PPO medical plans + HSAPaid
Time OffGenerous 401(k) plan that includes employer match - -Life
insurance benefit (company paid)Long Term Disability & Short Term
Disability benefits (company paid)Voluntary Pet Insurance coverage
-Employee Assistance PlanTeladoc Program (company paid)10 paid
holidays per yearOUR STORYElectriq Power's organic growth began in
a San Leandro, CA garage in late 2014. After purchasing a totaled
Nissan Leaf and stripping the battery and computers for parts, the
Electriq team went to work attempting to build their first home
battery prototype. After four months of building, testing,
rebuilding, and retesting, Electriq's first energy storage
prototype was complete.Over the next few years, the team grew,
investors emerged, and Electriq's original prototype evolved into
its first consumer-ready smart home battery, the IQ System. And
even though the energy storage market was still in its infancy,
consumers recognized the dire need for home energy storage.OUR
MISSIONWe passionately believe in distributed energy storage
solutions to shape our world's environmental and economic future
that are prudent, panoramic, and serve all demographics with
parity.ELECTRIQ POWER TODAYFast forward to present day, we now
occupy over 27,000 sq. ft. at our San Leandro, CA location, office
and warehouse facility in Oxnard, CA and have our corporate office
in downtown West Palm Beach, FL. Our home battery systems can be
found in customers' homes and small businesses all over the world.
Electriq Power has even donated systems to hurricane-stricken areas
like Puerto Rico and Haiti to help them become more resilient
during dangerous weather conditions.We look forward to improving
our suite of products and continuing our mission of replacing the
production of carbon-based emissions with sustainable
solutions.Electriq Power is an equal opportunity employer. We value
our colleague's unique perspectives, experiences and ideas and
create workplaces where everyone can develop their careers and
perform to their full potential.As an equal opportunity employer,
Electriq Power is committed to equal opportunity and fair treatment
for employees, beginning with the hiring process and continuing
throughout the employee lifecycle.If you are unable to complete
this application due to a disability, please contact to ask for an
accommodation or an alternative application process.WHY JOIN
ELECTRIQ POWER?We offer a unique opportunity to join a scale up
environment. We are a small, diverse team of creative thinkers. We
value open communication, teamwork, and a make-it-happen attitude -
no job is too big or too small. We strive to make change by
imagining what the future could be and building a product to
complete that vision. We are looking to broaden our team with
talented people who can help grow our product and continue our
mission and replace the production of carbon-based emissions with
sustainable solutions.Electriq Power is proud to be an equal
opportunity workplace. We are committed to equal employment
opportunities regardless of race, color, national or ethnic origin,
age, religion, disability, sexual orientation, gender, gender
identity and expression, marital status, and any other
characteristic protected under applicable State or Federal laws and
regulations. -Powered by JazzHR
Keywords: Electriq Power, Oxnard , Electrical Support Engineer I, Professions , Oxnard, California
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