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Remote Technical Support Analyst

Company: VirtualVocations
Location: Oxnard
Posted on: May 6, 2021

Job Description:

An IT company has an open position for a Remote Technical Support Analyst. Core Responsibilities of this position include: Responding to customers regarding queries Analyzing planning results and algorithm outputs using internal tools to understand variations in results and runtime Following up with customers to ensure problems were resolved and/or recommending further action to ensure non-recurrence Skills and Requirements Include: 1-2 years of experience in Enterprise Resource Planning (ERP) / Supply Chain applications 3-5 years' experience in a Technical Support role supporting external customers on a software solution A Post-secondary diploma or degree in a related discipline A passion for working in customer facing roles Knowledge of relevant case tracking applications (CRM) Solid working knowledge of the Windows Server environments, and experience with ERP business software

Keywords: VirtualVocations, Oxnard , Remote Technical Support Analyst, Professions , Oxnard, California

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