Decendent Affairs Specialist - Patient Experience - FT Days

Company: University of California - Irvine Health
Location: Orange
Posted on: May 10, 2025

Job Description:

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only , and American College of Surgeons-verified , and . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.To learn more about UCI Health, visit
Your Role on the Team

Position Summary: The Decedent Affairs Specialist, reporting to the Patient Relations Manager, is responsible for overseeing the care and management of deceased patients at UCI Medical Center. This role involves facilitating all aspects related to a deceased patient, including legal reporting requirements, supporting families, coordinating with physicians on death certificate attestation, arranging tissue donations, and managing autopsy requests when necessary. The Decedent Affairs Lead also handles data entry, ensures the timely and appropriate release of remains to the correct entities, and coordinates with various departments such as Pathology, police, the Coroner's Office, risk management, and social services.In addition, the Decedent Affairs Specialist maintains communication with external agencies, including the Coroner's Office, Health Department, County Clerk-Recorder, Public Administrator's Office, and mortuaries. To ensure regulatory compliance, the Decedent Affairs Lead stays current on relevant issues and provides training as needed. The position may also require performing administrative duties within Patient Experience as necessary.
What It Takes to be Successful

Total CompensationWe offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our and .Required Qualifications:

• Resourcefulness to identify and search for information that is not readily available
• Proficient in Microsoft Office, including Word and Excel
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum three (3) years prior experience in healthcare or bereavement setting
• High degree of professionalism to recognize the need for discretion and maintain confidentiality
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated skill and ability to analyze, organize, and prioritize work assignments
• Bachelor's degree or equivalent experience
• Ability to think critically, problem solve, and provide appropriate recommendations for optimal outcomes
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professionalPreferred Qualifications:
  • Prior funeral home/mortuary/healthcare decedent affairs experience
  • Prior experience in patient satisfaction/customer service
  • Knowledge of University and Medical Center organizations, policies, procedures and forms
  • Demonstrated working knowledge of medical terminology.
  • Bereavement training Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
    • Background Check and Live Scan
    • Employment Misconduct*
    • Legal Right to Work in the United States
    • Vaccination Policies
    • Smoking and Tobacco Policy
    • Drug Free Environment*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
      • California Child Abuse and Neglect Reporting Act
      • E-Verify
      • Pre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page: Closing Statement: The University of California, Irvine is an . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC . We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
        Consideration for Work Authorization Sponsorship
        
        Must be able to provide proof of work authorization

Keywords: University of California - Irvine Health, Oxnard , Decendent Affairs Specialist - Patient Experience - FT Days, Other , Orange, California