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Customer Care Specialist

Company: VirtualVocations
Location: Oxnard
Posted on: June 11, 2024

Job Description:

A company is looking for a Customer Care III in the Mountain and Pacific Time Zones.

Key Responsibilities:

Responds to phone, email, and chat customer inquiries
Triages & assesses inquiry root cause to determine effective resolution and or response
Builds immediate rapport with the customer and achieves strong customer satisfaction

Required Qualifications:

High School degree required
Two-year Associate Degree, bachelor's degree, or equivalent work experience in Customer Service and insurance industry preferred
2-3 years of Call Center experience preferred
Internet speed at a minimum of 50 Mbps download /10Mbps upload with a hard-wired connection
Insurance, Dental, or Disability experience is a plus

Keywords: VirtualVocations, Oxnard , Customer Care Specialist, Other , Oxnard, California

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