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Client Success Specialist 1

Company: VirtualVocations
Location: Oxnard
Posted on: September 15, 2023

Job Description:

A company is looking for a Client Success Specialist 1, responsible for providing customer support and assistance in the financial services industry.
Key Responsibilities:

Respond to client inquiries via phone, live chat, and email
Complete outbound calling campaigns to help clients with their loan requests
Identify client needs and assist with navigating the company's website

Required Qualifications:

Bachelor's degree preferred, or equivalent experience
1-3 years of customer service experience, preferably in a high-volume call center
Experience using CRM tools, such as Salesforce, is preferred
Patient, courteous, energetic, and empathetic communication skills
Ability to identify patterns and provide insights to improve customer experience

Keywords: VirtualVocations, Oxnard , Client Success Specialist 1, Other , Oxnard, California

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