Patient Services Associate I
Company: Dignity Health
Posted on: September 15, 2023
Dignity Health's Pacific Central Coast Health Centers (PHC) is a
non-profit Community clinic organization comprised of more than 40
health centers located primarily from Ventura to Templeton spanning
the coast. Our experienced physicians and advanced practice
providers offer a wide range of primary and specialty care
services. PHC is a part of Dignity Health Central Coast's
award-winning network of outstanding hospitals imaging centers
laboratories and post-acute services.
The Patient Services Associate position is the first point of phone
customer service contact for our patients physicians internal and
external laboratory imaging hospital patient family members and
vendors by offering customer service communications and appropriate
distribution of phone calls and messages. The Patient Services
Associate may also perform a variety of other duties including but
not limited to collecting and updating demographics and insurance
information verification of health plan eligibility taking complete
and accurate messages and scheduling mutually acceptable
appointment times utilizing an electronic practice management
system. The Patient Services Associate may also be asked to perform
other clerical duties as needed and requested to support daily
clinic operation goals bench marks and quality patient care
initiatives per clinic guidelines. This position may have access to
third party credit card information and transactional systems (cash
registers point of sale devices applications supporting credit card
transactions and reports or other documents containing credit card
information) from single transactions or a single card at a time.
PHC is committed to excellent patient care and service. We strive
to develop cohesive teams where all levels of employees can work
together. That being said we have developed the job descriptions to
define the primary tasks and responsibilities. However it does not
preclude all staff to support the functions of the entire clinic.
Some PSA and FSAs may be asked to do work that is outside their
daily assignments especially when working in smaller locations or
when trying to address staff vacancies. This team approach will
support our goal of keeping the Patient as our focus.
Six (6) month's experience in an outpatient setting as a Medical
Office Receptionist preferred; or an equivalent amount of
experience in a high-volume customer service role in another
industry/environment. Six (6) month's experience in an outpatient
setting as a Medical Office Receptionist preferred; or an
equivalent amount of experience in a high-volume customer service
role in another industry/environment. Excellent interpersonal
organizational and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment
and software are required as is experience with other types of
standard office equipment. Familiarity with an electronic practice
management system is preferred. Experience with multi-line phones
preferred. Medical terminology preferred.
$16.30 - $22.42 /hour
We are an equal opportunity/affirmative action employer.
Keywords: Dignity Health, Oxnard , Patient Services Associate I, Other , Oxnard, California
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