Mercedes Service Advisor
Company: Mercedes-Benz of Oxnard
Location: Oxnard
Posted on: January 26, 2023
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Job Description:
Mission Statement The Grieco Difference is the guarantee that
guides our actions and unifies us in outstanding service and
results for all. It defines our philosophy towards our family of
Customers, Team Members, Community, and the Manufacturers we
represent. Here you will find opportunities, support, and training
for growth and development in your new career with the Grieco
Automotive Group. - Job Description - - - The Service Advisor's
primary responsibility is to ensure a positive customer experience,
this includes ensuring all the customer's concerns are investigated
and answered in a concise manner. They serve as a liaison between
the Service Director, Shop Foreman, Parts personnel, Technicians,
and Warranty Administration. It is the service advisor's duty to
comply with all MBUSA repair policies and procedures. -As a Service
Advisor, the responsibility of customer satisfaction falls directly
into the category of completing the job correctly, cleanly,
honestly, and while providing the highest level of customer
service. - Duties and Responsibilities --- Generate work orders by
working with the customer to address their concerns in a
professional and knowledgeable manner. --- Verify warranty and
service contract coverage, develop estimates, maintain customer
rapports, and ensure accurate documentation. --- Ascertain
automotive problems and services by listening to customer's
description of symptoms, clarifying description of problems,
conducting inspections, taking test drives, checking vehicle
maintenance records, and examining service schedules. --- Develop
estimates by calculating costs of materials, supplies, and labor.
--- Calculate customer's payments, including deductibles. ---
Prepare service and repair orders by communicating symptoms,
problems, and discoveries, as well as any other required services
or repairs, to the customer, as well as your colleagues. --- Obtain
approval signatures on all necessary documents. --- Maintain
customer rapport by explaining estimates and repairs in a clear,
honest, and easy to understand manner. --- Communicate service and
repair estimates, address all customer questions and concerns,
convey the expected completion date and time of the repair order,
and arrange any necessary towing and temporary transportation for
the customer. --- Obtain and input all contact information into the
system. --- Maintain automotive records by recording problems and
corrective actions planned. --- Maintain a high level of product
knowledge, technical knowledge, and practical skills through the
study of technical manuals and bulletins, classroom training,
communication with factory service representatives and actual
hands-on experience. --- Report to management any situation or
condition that jeopardizes the safety, welfare or integrity of the
dealership, its personnel, or its customers. --- Maintain work
areas to be free from trash, debris, old parts, clutter, spills, or
any other unsightly or hazardous materials. --- All lot damage must
be reported to management immediately. --- Complete any and all
training required by either the Dealership or MBUSA in a timely
manner. --- Follow all company rules, policies, and guidelines as
outlined in the Employee handbook. Qualifications --- High school
diploma or the equivalent. --- Ability to effectively communicate
verbally and in writing. --- Ability to confront and resolve
difficult customer service situations. --- Demonstrated customer
service skills. --- Ability to read and comprehend written
instructions and information. --- General knowledge of automotive
parts and vehicle mechanical operations. --- Two years of
experience in an automotive dealership. Additional Information Here
at Grieco Automotive Group we offer a variety of Benefits and
Opportunity. We are looking for an employee willing to work with us
in our strive for the highest levels of customer satisfaction. We
are excited to work with you.
Keywords: Mercedes-Benz of Oxnard, Oxnard , Mercedes Service Advisor, Other , Oxnard, California
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