Mercedes Service Advisor

Company: Mercedes-Benz of Oxnard
Location: Oxnard
Posted on: January 26, 2023

Job Description:

Mission Statement The Grieco Difference is the guarantee that guides our actions and unifies us in outstanding service and results for all. It defines our philosophy towards our family of Customers, Team Members, Community, and the Manufacturers we represent. Here you will find opportunities, support, and training for growth and development in your new career with the Grieco Automotive Group. - Job Description - - - The Service Advisor's primary responsibility is to ensure a positive customer experience, this includes ensuring all the customer's concerns are investigated and answered in a concise manner. They serve as a liaison between the Service Director, Shop Foreman, Parts personnel, Technicians, and Warranty Administration. It is the service advisor's duty to comply with all MBUSA repair policies and procedures. -As a Service Advisor, the responsibility of customer satisfaction falls directly into the category of completing the job correctly, cleanly, honestly, and while providing the highest level of customer service. - Duties and Responsibilities --- Generate work orders by working with the customer to address their concerns in a professional and knowledgeable manner. --- Verify warranty and service contract coverage, develop estimates, maintain customer rapports, and ensure accurate documentation. --- Ascertain automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. --- Develop estimates by calculating costs of materials, supplies, and labor. --- Calculate customer's payments, including deductibles. --- Prepare service and repair orders by communicating symptoms, problems, and discoveries, as well as any other required services or repairs, to the customer, as well as your colleagues. --- Obtain approval signatures on all necessary documents. --- Maintain customer rapport by explaining estimates and repairs in a clear, honest, and easy to understand manner. --- Communicate service and repair estimates, address all customer questions and concerns, convey the expected completion date and time of the repair order, and arrange any necessary towing and temporary transportation for the customer. --- Obtain and input all contact information into the system. --- Maintain automotive records by recording problems and corrective actions planned. --- Maintain a high level of product knowledge, technical knowledge, and practical skills through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience. --- Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel, or its customers. --- Maintain work areas to be free from trash, debris, old parts, clutter, spills, or any other unsightly or hazardous materials. --- All lot damage must be reported to management immediately. --- Complete any and all training required by either the Dealership or MBUSA in a timely manner. --- Follow all company rules, policies, and guidelines as outlined in the Employee handbook. Qualifications --- High school diploma or the equivalent. --- Ability to effectively communicate verbally and in writing. --- Ability to confront and resolve difficult customer service situations. --- Demonstrated customer service skills. --- Ability to read and comprehend written instructions and information. --- General knowledge of automotive parts and vehicle mechanical operations. --- Two years of experience in an automotive dealership. Additional Information Here at Grieco Automotive Group we offer a variety of Benefits and Opportunity. We are looking for an employee willing to work with us in our strive for the highest levels of customer satisfaction. We are excited to work with you.

Keywords: Mercedes-Benz of Oxnard, Oxnard , Mercedes Service Advisor, Other , Oxnard, California