Customer Service
Company: Vortex Industries, Inc.
Location: Oxnard
Posted on: April 1, 2021
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Job Description:
About Us: Vortex is the leader in Doors/Security Products,
Storefront Glass/Glazing, Access Controls and Material Handling
Equipment for Commercial, Industrial and Retail Facilities. These
products and services are in high demand for all private and public
business sectors from Fortune 500 companies to small and emerging
businesses. Our diverse list of products and services allows
variety and different challenges every day at Customer's sites
while providing solutions to keep them safe and efficient. In the
US our headquarters is in Irvine, California and have 28 Service
locations across the Western US. Due to our continued expansion and
growth, we now have an opportunity for a full-time Customer Service
Representative. Who you are: As a Customer Service Representative,
your passion for providing exceptional Customer Service will
contribute to our high level of Customer satisfaction. Acting as
the first line of response to Customers, you will communicate in an
open, helpful and engaging tone and focus on finding the right
solution with each Customer. You will connect with our customers to
address questions and resolve issues. Additionally, you will work
with the Service Center team to provide Customer information,
resolve Customer concerns, and escalate any challenging Customer
issues to management. Responsibilities: Maintain relationships with
Customers by providing fast and accurate information regarding the
services provided and current job orders Dispatch Service
Technicians; this involves scheduling, monitoring the dispatch
board and calling the Customer with status and job information
Maintain constant contact with our vendors to provide accurate job
updates to our Customers Open and maintain Customer accounts in
company database Manage account collections if Customer invoices
are past due Order material from our vendors and log all received
material Assist our Customers with prompt, friendly and accurate
help Guide Customers to the best overall solution You're great at:
- Effective Listening: Listening is the key to effective
communication. Without the ability to listen carefully to what a
Customer is saying, a message could be easily misunderstood and
misinterpreted. - Clear communication: An ability to communicate
clearly and effectively verbally and written is essential -
Attentiveness: Attentiveness should run through every Customer
Service experience during the interaction and after it's over -
Patience: Customer Service might be a tough job when we have to
deal with confused, frustrated and. In such situations patience is
a real virtue and the way you respond to those customers will
either calm them down or hype them up What you must have: *
Education:High School Diploma or General Education Degree (GED) *
Experience:2to 4year's related experience and/or training;
equivalent combination of education and experience * Other required
knowledge, skills, and abilities: * Ability to read, understand,
and comprehend documents such as work instructions, and procedure
manuals. Ability to speak effectively and interact with team
members and leadership * Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals * Ability to solve practical problems and
deal with a variety of variables in a situation * Knowledge of and
familiar with basic computer use * Some experience in customer
service Compensation and Benefits: * Competitive market-based
salary * A comprehensive training program * Healthcare, dental, and
vision coverage, 401K, and PTO Work Schedule: * Regular shifts are
available between Vortex business hours of 7:00 AM - 5:30 PM;
Monday through Friday.
Keywords: Vortex Industries, Inc., Oxnard , Customer Service, Hospitality & Tourism , Oxnard, California
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