Director Service Commerce

Company: Amtex Enterprises Inc
Location: Irvine
Posted on: May 24, 2025

Job Description:

Job Title: Director Service Commerce
Location: Irvine, CA
Rate: $108,000to $172,000
Visa: USC, GCJob Description:The Director Service Commerce will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards.
Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals.Essential Functions and Main Duties
--- Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction.
--- Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service.
--- Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings.
--- Ensure service activities comply with regulatory standards and internal quality assurance processes.
--- Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals.
--- Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery.
--- Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
--- Adhere to all company policies, procedures, and business ethics codes.
--- Duties may be modified or assigned at any time based on business need.Qualifications
Education / Certification / Experience Required
--- Bachelor's degree in business, engineering, or a related field; MBA or equivalent advanced degree is preferred.
--- 7+ years of experience in the medical devices industry, with at least 5 years in a commercial leadership role.
--- 5+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training.
--- Level and compensation depend on location, experience, education and skills.Competencies Required
--- Familiarity with regulatory requirements and quality standards in the industry is preferred.
--- Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees. Able to speak and present information in front of internal and external groups.
--- Experience developing and executing long-term commercial strategies
--- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
--- A strong commitment to understanding and meeting customer needs
--- Ability to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed.
--- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
--- Able to work effectively both independently and in a collaborative team environmentInterested candidates email your resume to chandra@amtexenterprises.com
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Keywords: Amtex Enterprises Inc, Oxnard , Director Service Commerce, Executive , Irvine, California