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Customer Success Manager

Company: Western Computer Inc.
Location: Oxnard
Posted on: March 18, 2023

Job Description:

Western Computer, a Microsoft Gold Certified Partner based in southern California, is looking for a North American based Customer Success Management professional with a passion for problem-solving, a talent for sales, and the ability to anticipate a customer's needs. - The Customer Success Manager (CSM) is the point of contact and responsible for all aspects of Account Management for a portfolio of Western Computer's existing Microsoft Dynamics customers.---The CSM's responsibilities include planning, -coordinating, and selling professional services and software on an ongoing basis to meet customer's current and future technology needs.---It requires a proactive approach of client management to make sure they are receiving the highest level of support and services.---This position reports to the Director of Sales. - Key Responsibilities - Meetings (in person and via phone) with customers and prospects on an ongoing basis - Learn customer's business issues/requirements/goals to understand current and future needs - Create solution proposals for software subscriptions and services, including Business Cases, Project Charters, and Statements of Work - Provide buy-in demonstrations and coordinate full product demonstrations and presentations - Attend events (trade shows, User's Group, MS meetings, etc.) - Interact closely with Western Computer's Support, Operations, & Management teams - Track all customer interactions and proposals in D365 Customer Engagement - Desired Skills & Experience - Expertise in both enterprise account management and sales roles. - Previous selling experience with Microsoft Dynamics 365 Customer Engagement, Finance and Operations, Business Central (AX, NAV, and CRM), and Power Platform (PowerApps, Power BI, etc.). - A proven ability to work in a dynamic collaborative team environment. - Excellent written, communication, -negotiation -and presentation skills. - Ability to effectively interface with employees, -prospects -and customers of all levels, including C-Level executives. - Additional experience in the following areas would be an asset: - Credibility in one or more industry sectors. Manufacturing, Distribution, and Rental sector experience strongly desired. - Functional experience with Microsoft Dynamics 365 Customer Engagement, Finance and Operations, Business Central, and/or Power Platform (AX, NAV, and CRM) a plus. - If you are interested in joining our talented team, please send a current resume along with a cover letter, including salary requirements, and references to---careers@westerncomputer.com . - Western Computer is an equal opportunity employer. -
- Microsoft Offers Dynamics Customers a Path to D365 Business Central Cloud (Bridge to the Cloud) Find out how to get Dynamics 365 Business Central Cloud (Bridge to the Cloud) with a 60% discount off the per user per month price. Contact Western Computer today!

Keywords: Western Computer Inc., Oxnard , Customer Success Manager, Executive , Oxnard, California

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