Operations Manager
Company: Floor & Decor
Location: Oxnard
Posted on: January 26, 2023
Job Description:
Pay Range$20.50 - $38.44PURPOSE
This position is responsible for all aspects of store operations,
which include providing an exceptional shopping experience to every
customer through established company guidelines concerning sales,
customer service, and associate education. Ensures the store is a
safe workplace and provided a safe shopping experience, while
maximizing company profitability by managing the store
operations.
MAJOR RESPONSIBILITIES
- Operations
- Demonstrated ability to read and review a profit and loss
statement to identify areas of improvement
- Demonstrated ability to utilize computer and point of sale
systems to maintain accurate inventory and manage the cycle count
process
- Maintain inventory integrity by supervising the cycle count and
inventory counting processes
- Assist the General Manager in handling store level human
resources or loss prevention issues as necessary
- Supervise the cashing handling practices and ensure necessary
communications to the corporate finance department
- Coordinate facility management to guarantee the safety and
security of customers and employees
- Assist the General Manager in staying within budget with
respect to controllable expenses and drive profitability
- Ensure brand standards and operating standards meet or exceed
expectations to support brand consistency
- Ensure store presentation standards are achieved and
maintained
Customer Service
- Assist the General Manager in supporting, modeling, and
enhancing seamless customer service focus by creating an
environment that is friendly, helpful, knowledgeable and quick for
customers and co-workers
- Engage customer focus during the pick-up and check-out
process
- Handle claims and other KCM/MOD duties as needed
- Ensure maximum scheduling coverage especially during peak
traffic periods
- Interface with corporate headquarters employees
Administrative
- Record-keeping and reporting of inventory, HR related matters
and cash office records
- Ensure web orders are shipped out including samples
(e-commerce)
- Manage checkbook for P&L and assist the CEM with
operational budget/spending and adherence
- Assist the stales team with resets, displays and display
credits (merchandising)
- Administer W/C matters and associated claims and maintains OSHA
logs in coordination with the Store Support Center
Warehouse/Logistics
- Direct/supervise truck appointments, communicate scheduling and
manage scheduling issues (logistics)
- Assist with customer pick-ups, auditing storage and maintaining
pre-sales/FDX
- Involved in sales reset in accordance with warehouse team
(pack-out/overnight)
Management
- Review and assess the performance of associates on a timely
basis
- Train, develop, supervise and define workload associates
- Ensure store adheres to COP/SOPs
- Manage direct reports to ensure performance
- Monitor associate retention and career development; communicate
ideas to General Manager
- Address and document unsatisfactory performance and policy
violations of associates through administration of disciplinary
action and performance counseling
- Ensure compliance to scheduling, hiring, payroll and business
planning processes
- Monitor, maintain and follow company policies; support company
expectations and systems
- Available to open and/or close the store in an effective
manner
- Perform additional managerial duties as necessary
MINIMUM ELIGIBILITY REQUIREMENTS
- 3-5 years retail management experience and proven ability
direct operations
- Ability to perform in a high volume, highly complex
location
- Ability to demonstrate initiative and be a self-starter
- Demonstrated proficiency in recruiting, hiring, and training
associates
- Excellent communication, interpersonal and analytical
skills
- Ability to exercise independent discretion and judgment in
managing a fast-paced environment adapting to change with a sense
of urgency
- Must possess excellent customer service skills and work well
under pressure
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
- Occasional travel may be required including air and car
travel
- While performing the duties of this job, the employee is
frequently exposed to a warehouse environment and moving vehicles.
The noise level in the work environment is typically quiet to
moderate
PHYSICAL/SENSORY REQUIREMENTS
Physical Work Ability exert 30 60 pounds of force occasionally, and
or 20-30 pounds of force frequently, and/or greater than negligible
up to 20 pounds of force constantly to lift, carry push, pull, or
otherwise move objects. The employee is often required to use their
hands and fingers, to handle or feel. The employee is frequently
required to stand, walk, reach with arms and hands, climb or
balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be
essential job functions and requirements, and are subject to
possible modification to reasonably accommodate individuals with
disabilities. Marginal functions of the position (those that are
incidental to the performance of fundamental job duties) have not
been included. However, the omission of specific statements of
duties does not exclude them from the position if the work is
similar, related or logical assignment to the position.
This job description does not constitute an employment agreement
between the employer and the employee, and is subject to change by
the employer as the needs of the business and requirement of the
job change.
Benefits & Rewards
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans
(subject to eligibility criteria)Equal Employment OpportunityFloor
& Decor is an equal opportunity employer and is committed to equal
opportunity for all associates and applicants. F&D recruits,
hires, trains, promotes, compensates and administers all personnel
actions without regard to race, color, religion, sex, sex
stereotyping, pregnancy (which includes pregnancy, childbirth and
medical conditions related to pregnancy, childbirth or
breastfeeding), gender, gender identity, gender expression,
national origin, age, mental or physical disability, ancestry,
medical condition, marital status, military or veteran status,
citizenship status, sexual orientation, genetic information or any
other status protected by applicable law.This policy applies to all
areas of employment, including recruitment, testing, screening,
hiring, selection for training, upgrading, transfer, demotion,
layoff, discipline, termination, compensation, benefits and all
other privileges, terms and conditions of employment. This policy
and the law prohibit employment discrimination against any
associate or applicant on the basis of any legally protected status
outlined above.
Keywords: Floor & Decor, Oxnard , Operations Manager, Executive , Oxnard, California
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