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Managing Director Client Experience

Company: EmployBridge
Location: Oxnard
Posted on: January 16, 2020

Job Description:

Managing Director - Client Experience

Ventura County (job is located in Oxnard)

In this role, you would be responsible for ensuring that we are providing our valued client with data on trends, analysis of turnover rates, and updated information on fulfillment rates. In addition, you would provide day to day strategies to support and grow the account.

Who are we?

Select Staffing, a division of EmployBridge, has been matching clerical and light industrial talent with the right opportunities since 1985. Whether you're looking for guidance on how to get a job or searching for staffing solutions for your business, we've got you covered. Our mission is to be the most respected staffing firm in each market we serve by providing best-in-class, extra-mile service to our valued clients and associate employees. Find out more about what sets us apart from our competitors at www.selectstaffing.com

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our nearly 600 branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates to delivering expertise in risk management and on-site services. Our reporting and technical solutions have no equal in the industry.

Responsibilities:

* Monitor a large account and engage appropriate resources if there are issues - including on-site team, local branch team and upper field management

* Track key metrics at account and identify material changes (drop in headcount, spike in turnover, lengthening of order fulfilling timing, etc.)

* Initiate dialogue and investigate causes of changes

* Work closely with key executives at client account and design communication plans within those groups

* Schedule regular monthly meetings to go over analytics and discuss anticipated trends

* Take notes and review deliverables after each meeting

* Monitor action plan timing and deliverables - "are we doing exactly what we said we would?"

* Escalate early in process if we are falling short and don't wait until we miss client deliverables

* Ensure satisfaction of hiring managers by conducting face to face meetings, phone calls, and surveys. Uncover any instances of dissatisfaction and investigate reasons.

* Will spend time on the manufacturing/production floor and be visible to hiring managers, colleagues and associates

Requirements:

* Ability to gather data, analyze reports, and provide information to an executive level audience

* Experience in uncovering trends, consolidating facts/figures, and offering strategic ideas

* Excellent communication skills (both written and verbal) within all levels of an organization

* Must be able to develop relationships and gain trust of decision makers

* Staffing industry experience, a plus

* Strong computer skills including Excel and PowerPoint

* Good influencing skills

* Able multitask and coach others to resolve conflict

The client will see you as a quality control/process improvement resource. You will follow up with the appropriate internal staff and Regional VP to share your findings and work together to address issues. You will communicate upcoming trends in client hiring and work with our VP to ensure we are being proactive and ready for possible increases in labor demands.

You will participate in regional leadership meetings to ensure you are knowledgeable on our company strategic offers and key initiatives.

You will be physically working at the client facility in Oxnard, CA

Who is EmployBridge?

We have an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, Staffing Solutions, Employment Plus, Resource Accounting, Personnel One, MedicalSolutions, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

We are growing and always searching for potential team members who share our values, want to make a difference, and thrive in challenging environments. We have built a work environment that is team oriented, financially rewarding, innovative and fun. We consistently promote from within and offer career paths that keep our employees engaged. Opportunities are local and nationwide!

What do we value?

There are five fundamental values upon which EmployBridge operates- Honesty, Integrity, Maturity, Family First, and Passion. At EmployBridge, we don't just talk about our values, we live them.

What do we offer?

EmployBridge offers a competitive benefits package, which includes: comprehensive Health coverage including Medical/Dental/Vision and prescription drug benefits, 401(k), paid time off and holidays, flexible spending accounts, and a wellness program. We also offer a variety of career paths and encourage promotion from within.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: EmployBridge, Oxnard , Managing Director Client Experience, Executive , Oxnard, California

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