Sustaining Engineer
Company: Motive Companies
Location: Fountain Valley
Posted on: April 2, 2026
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Job Description:
Details: The Sustaining Production and Service Electrical
Engineer serves as a key technical liaison between Engineering,
Manufacturing, Service, Vendors, and Customers, supporting released
products throughout their lifecycle. This role focuses on enabling
production and service teams through training, documentation, and
hands-on technical support, while ensuring clear communication and
alignment across internal teams and external partners. The engineer
works closely with design engineers, technicians, contract
manufacturers, and suppliers to support production, resolve
technical issues, and implement continuous product improvements.
Responsibilities also include supporting customer inquiries and
training, driving corrective actions based on field and production
feedback, and ensuring changes are properly documented and
released. Travel to manufacturing sites and customer locations of
up to 20 % may be required. Details: Technical Expertise: Acts as a
technical bridge between engineering, manufacturing, service,
vendors, and customers, ensuring alignment and timely resolution of
issues. Hands-on troubleshooting of analog, digital, and power
electronics systems in production, service, and field environments.
Supports manufacturing and service teams by diagnosing test
failures, yield issues, and field-reported problems. Performs
failure analysis and root-cause investigation down to the component
level using structured methodologies (e.g., 5-Why, 8D). Implements
and tracks corrective and preventive actions, including hardware,
process, and documentation improvements. Supports Engineering
Change Orders (ECOs/ECNs), including schematic updates, BOM
changes, and component obsolescence resolution, in collaboration
with the engineering team. Responds to and manages Engineering
Field Requests (EFRs) originating from service teams and customers.
Develops and maintains troubleshooting guides, work instructions,
and service procedures. Trains manufacturing operators, service
technicians, and customers on products, processes, and corrective
actions. Interfaces with contract manufacturers (CMs), suppliers,
and vendors to support production issues, component changes, and
quality improvements. Supports the New Product Introduction (NPI)
process by assisting with production ramp, end-of-line test
readiness, end-of-line testing, and service documentation.
Familiarity with wireless communication technologies such as Wi-Fi
and cellular is desired but not required. Experience with battery
chargers for Material Handling Equipment (MHE), or GSE (Ground
Support Equipment) is preferred but not required. Tools &
Proficiency : Test & Measurement Equipment: Proficient in the use
of oscilloscopes, digital multimeters, power supplies, electronic
loads, function generators, logic analyzers, and related laboratory
equipment for debugging and validation. Design Interpretation:
Ability to read and interpret electrical schematics, PCB layouts,
wiring diagrams, and mechanical drawings, and to correlate
documentation with physical hardware. Manufacturing & Lifecycle
Systems : Familiarity with product lifecycle collaboration tools
such as PLM and ERP systems (Arena, SAP or similar) including BOMs,
revisions, and change tracking. Issue Tracking & Documentation:
Experience using issue tracking and collaboration tools (e.g., Jira
or similar) to manage issues, actions, and cross-functional
communication (Confluence, Notion or similar). Firmware
Interaction: Working familiarity with embedded systems sufficient
to program boards, load firmware, perform basic configuration, and
interface effectively with firmware engineers for troubleshooting
and validation (firmware development not required). Communications
& Interfaces: Working familiarity with common wired communication
interfaces and protocols such as CAN, RS-485/RS-422, UART/serial,
SPI, I²C, and USB, as well as wireless technologies including Wi-Fi
and cellular, sufficient to support diagnostics, manufacturing
test, service troubleshooting, and coordination with firmware
teams. Skills: Cross-Functional Collaboration Works effectively
with engineers, technicians, manufacturing, service, quality,
vendors, and customers. Communicates technical issues clearly to
both technical and non-technical audiences. Execution & Ownership
Manages multiple issues in parallel while maintaining clear
prioritization. Takes ownership of issues from discovery through
resolution and closure. Professional Competencies Strong written
and verbal communication skills. Detail-oriented, methodical, and
disciplined approach to troubleshooting and documentation.
Comfortable working independently within established processes and
engineering guidance. Education/ Training: Bachelor's degree in
Electrical Engineering, Electronics Engineering, or a related
field. Experience: Approximately 2 years of relevant experience in
sustaining engineering, production support, test engineering, or
product support roles. Experience supporting electronics in a
manufacturing or service environment. Exposure to ECOs, failure
analysis, and cross-functional engineering processes. $90k-$110k
MCTA1
Keywords: Motive Companies, Oxnard , Sustaining Engineer, Engineering , Fountain Valley, California
